Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at complaints that Frontier Airlines didn’t refund the cost of flights canceled because of the coronavirus outbreak and made it practically impossible for people to use vouchers for various other flights during the pandemic.
In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser said the office of his had received above 100 complaints from Colorado and twenty nine various other states about the Denver based low cost carrier since March, more than any business.
People said Frontier refused to issue them a refund when flights were canceled because of the pandemic, which Weiser mentioned violated department regulations that refunds are thanks sometimes when cancellations are actually thanks to situations beyond airlines’ management. Others who received vouchers for use on future flights after voluntarily canceling the travel plans of theirs have been not able to redeem them. Some were rejected through the airline’s website and were unable to extend the 90 day time limit for making use of them or perhaps ended up being limited to using the vouchers on simply one flight, he wrote. Still individuals that sought help with the airline’s customer service line were recorded on hold for hours and were disconnected regularly, he said.
Weiser believed that the Department of Transportation was in the very best place to explore the complaints and said it must issue fines of up to $2,500 a violation when appropriate.
Persistent problem? DOT warns airlines? once again? to issue refunds for canceled flights after getting 25,000 complaints
Companies cannot be permitted to take advantage of consumers during this time and should be held accountable for unfair and deceptive conduct, he stated in a statement.
Frontier said it’s remained in total compliance with department rules and regulations regarding flight changes, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted in great faith to take care of our passengers compassionately and fairly, the business said in a declaration.
Complaints about getting refunds from airlines surged this particular spring. In May, Chao asked airlines to be as considerate and flexible as you can to the demands of passengers that face financial difficulty.
In the department’s May atmosphere traveling consumer report, the most recent offered, Frontier had the third highest price of overall grumbles, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from customers that go through the problems of filing a criticism with the office, not those who simply grumble to an airline.